FAQs
Frequently asked questions
Answers to the questions people most often ask before starting counselling.
Do I need a referral?
No. You can book directly with us. No GP referral is needed.
How much does counselling cost?
You can view our Terms of Service and current fees by creating a free account in our secure client portal, or call or email and we will send them to you. Some private health funds offer a rebate for counselling with a PACFA-registered counsellor, so check with your fund.
Can I claim counselling on Medicare?
Medicare does not currently cover counselling with a counsellor or psychotherapist. Some private health funds offer a rebate, so please check with yours.
Is counselling confidential?
Yes, with some important limits. What you share stays private except when there is a serious risk to your safety or someone else's, a concern about a child's safety, or a legal requirement such as a subpoena or court order. Rev. Father Joseph also attends clinical supervision, where cases are discussed without names. For couples, we follow a Limited Secrets Policy, which is explained before you begin.
What if I need to cancel?
Please give at least 24 hours' notice so the time can be offered to someone else. A fee of at least 50% of the session fee applies to cancellations or non-attendance with less than 24 hours' notice.
Do we both need to come to couples therapy?
Couples therapy works best when both partners take part. The first sessions are a joint assessment, followed by an individual session for each partner, then a feedback session where we plan the way forward together.
How long does a couples assessment take?
Usually one or two joint sessions, plus an individual session for each partner and a feedback session. Some joint assessments take longer, depending on what you bring.
Can sessions be online?
Yes, for individuals and couples. We offer secure video telehealth and phone sessions anywhere in Australia. Family therapy is held in person at our Campsie rooms.
Do I have to be religious?
No. People of every faith and of no faith are equally welcome. Faith-integrated counselling is offered only if you want it.
What happens in my first session?
Your first session is a chance to talk about what has been happening, what you would like to change, and how counselling can help. There is no pressure, and you set the pace.
How many sessions will I need?
Everyone is different. Many people find that committing to 5–6 sessions builds a good foundation, and we review progress together along the way.
Is this a crisis service?
No. If you are in danger, call 000. For 24-hour support, call Lifeline on 13 11 14. See our crisis support page.
Still have a question?
We are happy to answer questions before you book.